FAQ

Get Answers to Frequently Asked Questions about:

Booking Questions

Can I book classes in advance?
Absolutely! You can book classes through WellnessLiving up to 5 weeks in advance! For online classes, please try to book at least 10 minutes in advance to allow time to receive the Zoom link via email. If you don’t receive the link, please email yoga@willowstreetyoga.com.

Can I set a recurring booking?
Yes, you can set a recurring booking up to 5 weeks in advance. Once you book a class, look for the Recurring Booking button, and toggle it from “off” to “on.”

Can multiple people attend on a single online class booking?
We understand that families and friends cohabitating only need one link to attend a class or workshop if they are sharing a screen, but we ask that you register once per attendee. Registration numbers matter to us and to our teachers! If this is a financial stress for you, however, please apply for a scholarship. We want to make yoga available!

I have a free class pass or credit – can I use it to book a class?
Absolutely! Free passes can be used towards any class on our schedule. If you have a “digital” free pass, book your class as usual. You’ll be prompted to complete the transaction instead of being prompted for payment. If you have a paper free class pass with a discount code, simply enter that code on the payment screen. If you have a paper (pre-covid!) pass without a discount code, write to registrar@willowstreetyoga.com to have your free class credited to your account.

Cancellation Questions

Are there penalties to cancelation?
We allow most cancelations without penalty. We do reserve the right to assess administrative fees for late cancellations.

Can I cancel a booked class?
Online: Absolutely – we understand that schedules change. You can cancel a booked class yourself up to 30 minutes prior to the start of the class. If you need to cancel after that point, just email registrar@willowstreetyoga.com. There’s no penalty for cancelling an online class.

In-Person: In-person classes can be cancelled online up to 30 minutes before the class starts. If you need to cancel after that point, just email registrar@willowstreetyoga.com. You must make your cancellation request before class begins.

What if I book a class and don’t attend?
Online: We don’t have an accurate way of tracking attendance on zoom, so we assume that you attended your class. If you didn’t, and need it returned to your class pass or credited to your account, simply email registrar@willowstreetyoga.com and we’ll take care of that for you! 

In-Person: No-shows will not be refunded.

Can I cancel a workshop that I’ve registered for?
Yes, you can cancel an in-house workshop up to 30 minutes prior to the start of the workshop, without penalty. Late workshop cancellations may incur an administrative fee.

Guest workshops may have more stringent cancellation policies; please see the special instructions during registration for details. 

Can I retroactively cancel a class or workshop?
We happily accept retroactive cancelations for online classes. Just write to us and let us know! 

We cannot retroactively cancel an in-person class.

We do not accept workshop cancelations after the event. Most workshops are recorded, and all registered attendees will receive the recording, regardless of attendance, and will be able to “attend” the workshop on your own schedule. Exceptions can be made for medical emergencies barring the student from participating during the workshop and the period during which the recording is available for viewing.

Can I cancel my pass or membership?
Yes, we accept membership cancellations at any time. Simply email registrar@willowstreetyoga.com, and allow 3 days for processing time. We do not offer refunds, pro-rating, or “pauses” on membership cancellations. Sorry, memberships and class pass purchases are not refundable.

Can I get a refund on my class or workshop?
Classes and workshops canceled by the student within the allowed cancelation timeframe will be credited to the student’s account. 

Online Class and Workshop Questions

Are classes and workshops recorded?
Some of our classes and most of our workshops are recorded. Some teachers choose not to record, and we honor that choice. If we post class videos online, we edit out all student images, voices, and names prior to posting the video. Workshop videos are distributed to paying workshop attendees for limited time viewing. Students are not removed from videos for distribution for limited attendee viewing, unless upon request by the teacher or student.

Do I need to have my video on during class?
We request, but do not require, that you have your video on while attending online classes and workshops. Video helps our teachers ensure that you are moving in a safe way during class.

What do I need to communicate to my teacher during online classes?
Much like attending an in-person class, we ask our students to communicate with the teacher any conditions or situations that would limit safe participation. You may communicate with the teacher through a class-wide, or private chat, or by unmuting if you are comfortable discussing your situation.

How should I set up for my online class?
We recommend finding a place to set your phone, tablet, or computer that is a distance away from your mat so that your full body is visible to the camera. Make sure that you can see your screen as well. Please have any props you may need close-by, and if possible, minimize noise and distraction.

What security policies do you have set up around class and workshop links?
We adhere to all Zoom security requirements. Our links are distributed only to paid participants, and all classes and workshops are password protected.

How will I receive my Zoom link?
For classes, your zoom link will be included in a confirmation email sent upon booking. If you haven’t received the email 15 minutes after booking, please email yoga@willowstreetyoga.comand it will be sent to you. 

Please note: if you have unsubscribed to our auto-generated emails in the past, you may need to re-subscribe to receive these emailed links.

For workshops, your zoom link will not be included in your booking confirmation but will be sent approximately 24 hours, and again, 1 hour prior to the start of the session. If you do not receive the link, please email yoga@willowstreetyoga.com for assistance.

Membership and Pass Questions

Does my membership auto-renew?
All of our memberships auto-renew monthly on the date of purchase. Membership auto-renew may be canceled at any point (please allow 3 days notice), though membership fees paid are non-refundable. 10 Class Passes do not auto-renew by default, but can be set to auto-renew upon request (email registrar@willowstreetyoga.com).

Can I share my membership or pass?
We ask that you purchase a membership, pass, or single class for each attendee. Memberships and passes may not be shared, except with children attending children’s classes.

Can I pause my membership?
Memberships cannot be paused, but we can make exceptions to this policy for extenuating circumstances such as a medical emergency. Please write to registrar@willowstreetyoga.com – consideration will be given from the point at which the request is received (not retroactively).

Do you offer discounts on memberships or passes?
Sorry, we do not offer any discounts on memberships or passes, but if you are in financial need, we encourage you to apply for a scholarship!

Does my membership or pass expire?
Memberships auto-renew on a monthly basis until cancelation. Class passes expire 6-months from the date of purchase. Unused classes are non-refundable.